A-Z Guide

Pier 17 is an ADA-compliant facility and takes pride in providing service to all guests, including those who require special accommodations.

Entrance
Guests who require special accommodations may enter the venue through our elevators located on ground level across from the AXS Box Office.

Restrooms
ADA accessible restrooms are located on 4th Floor.

Seating
For guests requiring ADA seating:

• General Admission Shows: Purchase a regular general admission ticket online and head to the AXS Box Office the day of your show to be accommodated.
• Reserved Seated Shows: Reach out directly to info@therooftopatpier17.com to purchase tickets.

More ADA questions?
Contact AXS Box Office at 212-571-0910

The Rooftop at Pier 17 is located at the intersection of Fulton and South Streets, at 89 South Street, New York, NY 10038.

Please see Entrances for event day entry.

All guests who appear to be forty (40) years of age or younger shall present a valid form of ID with proof of age in order to purchase alcoholic beverages, such as:

Valid US Driver’s License
Valid ID card issued by the US State or Federal Government
Valid US Passport and/or Passport Card
Valid US military ID
Valid Foreign Passport with Age verification

Alcohol sales may be limited per customer, based on the event. Pier 17 reserves the right to refuse the sale of alcohol to any guest.  Guests are not permitted to bring alcoholic beverages into Pier 17 or depart with beverages purchased inside.

Our goal is for every guest to enjoy their experience. Our staff reserves the right to eject or deny entry to any guest who appears to be impaired or causing a disturbance to other guests.

Only trained, licensed and harnessed service or guide animals are permitted onto The Rooftop at Pier 17.

ATMs are located on ground level and 4th floor.

The AXS Box Office is located on Pier 17’s ground level on its west side, closer to Tin Building’s backside.

Hours:
Closed for the 2024 season.

The AXS Box Office will be re-open on select concert on sale dates. Please stay tuned to the corresponding event pages for those hours.

For additional box office questions, contact info@rooftopatpier17.com or 212-571-0910 during operating hours.

Baby changing stations are located in the family restrooms on the 4th floor.

Bags no larger than 14” x 14” x 6” will be permitted into the venue. All bags will be subject to search, which may delay your entry.

The Rooftop at Pier 17 assumes no responsibility for unattended bags, which may be removed from the premises and destroyed.

Note, there is no available bag or coat check.

See “Prohibited Items” section for list of prohibited items.

No professional cameras are allowed within rooftop concerts, this includes cameras with interchangeable / detachable lens, lenses over 2.5”, external flash and/or Go Pro cameras.

Video and Audio Equipment, recording devices, selfie sticks, professional cameras (with a lens of 2.5 inches or greater, or a detachable lens) are strictly prohibited at all events.

Management reserves the right to remove any event patrons who interfere with the enjoyment of fellow guests and/or the performer.

Reproduction of photography captured at any event on The Rooftop at Pier 17 for commercial purposes is prohibited without the written consent of the Seaport.

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By purchase of your concert ticket, the ticket holder hereby grants permission to Seaport Entertainment Group and its affiliates to utilize your name, image, likeness, acts, poses, plays, appearance, movements and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, compensation to, you or anyone acting on your behalf.

On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.

For any further ticket inquiries, please contact point of purchase.

For all events, children 2 years old and younger may enter the Venue free of charge (with no ticket), however, they must be accompanied by an admission paying adult and share a seat with that accompanying ticketed adult.

There are no coat, bag, or parcel checking facilities available for the public.

There is a NO RE-ENTRY policy during events, other than certain exceptions pursuant to management discretion.

In order to keep The Rooftop a friendly and safe environment, our guidelines prohibit the following:

• Disruptive behavior
• Failure to follow instructions of event personnel
• Foul or abusive language or obscene gestures
• Interference of the event
• Intoxication or signs of impairment related to drugs or alcohol
• Sitting in a location other than your ticketed seat
• Smoking
• Verbal or Physical harassment of any kind

Concessions will be available for purchase on The Rooftop during all ticketed hosted concerts.

No external food, beverage or alcohol are permitted within ticketed events.

One reusable non-glass water bottle is permitted per guest, but it must be 18 oz. or less in size and be empty prior to entering the concert venue. Please note, water container policy is subject to change per performing artist’s request.

Water fountains are located on the 4th Floor.

For any issues and concerns, including safety and security, please call 646-822-6990.

To purchase tickets for concerts on The Rooftop at Pier 17, please go to AXS.com

For additional contact information, please visit our Contact page.

Perfectly situated in the heart of Lower Manhattan, The Rooftop at Pier 17 is accessible by train, ferry, bus or car.

Please visit our Getting Here for assistance in traveling to The Rooftop.

Three passenger elevators are located near the west entrance of Pier 17 building, and may also be accessed from the main entrance by making a left beyond the escalators.

Pier 17 is an ADA-compliant facility and takes pride in providing service to all guests, including those who require special accommodations.

Event guests who require special accommodations may enter the venue through our elevators located on the ground level near the AXS Box Office.

Should you encounter any kind of emergency, please see your nearest staff member and call 911. In the event of an emergency evacuation, please follow directions of staff members to exit in a calm, orderly and safe manner.

Interested in joining our team? Visit our Careers page.

The General Admission entrance for The Rooftop is located on the Brooklyn Bridge side of Pier 17. To access, walk towards the water, looping around the East River edge of our building until you reach the Heineken Riverdeck on the Brooklyn Bridge side of Pier 17.

Liberty Club ticket-holders and guests who require special accommodations may enter using the elevators located near the AXS Box Office.

Note, we do not allow fans to campout overnight prior to their attending concert date, but we welcome all fans to arrive the day of their show when Pier 17 opens at 11:00AM. You can head to your event’s webpage or the Concert Series guest experience page for more general information.

Public escalators for access to all floors are located in the Atrium of Pier 17.  Please use only designated escalators to The Rooftop, which in most cases will be beyond the security checkpoint on the north side of the building.

Fans are not allowed to campout on venue property overnight any days prior to their attending concert date, but we welcome all ticket holders to arrive the day of their show when Pier 17 opens at 11:00AM.

For more concert related information, head to your event’s webpage or the Concert Series guest experience page.

We are always looking to improve our guest experience on The Rooftop at Pier 17. If you have any feedback, please contact us here.

The safety of our guests is of utmost importance. If you need medical assistance, please see a staff member immediately. EMTs will be present during all publicly ticketed events on The Rooftop.

Concerts on The Rooftop at Pier 17 are general admission standing, unless otherwise noted on the show’s correlating ticket page.

Pier 17 is committed to “being green.” Many of our spaces include energy savings, composting and recycling.

For all group outing inquiries please visit our Venue Rentals page.

Except in the instances where required by an artist or tour of a particular show, currently there are no vaccination or health check requirements to enter The Rooftop at Pier 17.

As shows can vary, please check the latest guidelines for your show – HERE.

Events With Tour-Specific Health & Safety Policies:
Currently none

The following hotels are located in walking distance of Pier 17:

33 Seaport hotel
AC Hotel New York Downtown
The Beekman
Gild Hall
Hotel Indigo Downtown NYC
The Wall Street Hotel

For more information visit each of the hotel’s individual websites, or TheSeaport.nyc

We on The Rooftop at Pier 17 strive on making every guest enjoy their experience.  Our staff reserves the right to eject or deny entry to any guest who appears to be impaired or causing a disturbance to other guests.

Laptops or tablets are allowed inside the venue only if 14 inches or smaller. However; guests are not permitted to use these items while standing within the audience area or any location that would disturb other guests’ concert experience.

If need to use your laptop or tablet, we ask to please only use it within seated areas in which your ticket allows access to, or head to the 4th Floor common space.

Add-on The Rooftop’s most premium offering, the Liberty Club, which provides access to multiple exclusive areas to elevate the concert experience your way.

Guests can cool off with drinks at the indoor bar, sit down for bites within its outdoor patio, and then at show time head to reserved platform located above general audience for direct view of the stage.

Includes:
Access to Liberty Club, a premium indoor/outdoor section of The Rooftop with all-inclusive food and soft drinks.
Dedicated entry with elevator access directly into the Liberty Club
Access to reserved elevated viewing platform to watch the show

HOW TO UPGRADE
Chase Sapphire Reserve® cardmembers get access during select concerts. To purchase tickets as a Chase Sapphire Reserve® cardmember, please visit Chase Ultimate Rewards®. Note, these tickets are not available for purchase at box office, and can only be claimed through Ultimate Rewards®. Questions? Call 1-855-270-0907.

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Those who are not Chase Sapphire Reserve® cardmembers can purchase Liberty Club access for the select concerts to be announced,

To purchase, must have separate admission ticket and Liberty Club access within your AXS.com cart.

*Please note, stage is visible only from Liberty Club’s elevated platform, and not from indoor bar & patio area which is located separately. Patio TVs do broadcast most performances. Must be 21+ to consume alcohol.

If you find or lose an item, please contact a staff member or call 646-822-6990 for further assistance.

For press inquiries or to request credentials, please visit our Press Page for directions.

On event days, specific merchandise booths will be activated. Merchandise booths will be located on the 4th Floor in the Elevator Lobby.

The Rooftop at Pier 17 is a mobile-ticket venue. Guests are encouraged to download their tickets via the AXS Mobile ID App prior to their arrival at Pier 17 to ensure quickest entry.

A mother may nurse her little one in any public location where she is comfortable and authorized to be. Breast pumps are permitted within the venue.

Nursing mothers who prefer more discreet accommodations are welcome to use the family restrooms.

Parking is available at multiple lots nearby, see here for options.

For more information visit our Getting Here page.

Pier 17, and its various spaces, are available to rent for private events. Please visit Venue Rentals for more information.

For safety reasons, guests will be refused entry if they are in possession of any of the below prohibited items. If found inside the venue with a prohibited item, the item will be confiscated and the guest may be ejected.

The following items are NOT permitted:

• Large bags or backpacks larger than 14″ x 14″ x 6″ in size (only small personal bags or purses are permitted). Some events may enforce a modified bag policy.
• Cameras with interchangeable/detachable lenses, lenses over 2.5″, or external flash (No professional photography permitted)
• GoPro Cameras
• Audio/visual recording devices or speakers
• Selfie sticks, tripods, monopods
• Outside food, beverage, or alcohol
• Cans, flasks or glass containers
  • Exception: one non-glass water bottle 18 oz. or less is permitted per guest, but must be empty prior to entry
• Laptops/computers or tablets that do not fit into a 14″ x 14″ x 6″ bag
• Two-way radios
• Weapons (firearms, pepper spray, pocketknives, mace, etc.)
• Illegal drugs or substances
• Flammable liquids, aerosol cans, or permanent markers
• Flashlights, laser pointers, flares, or fireworks
• Noise-making devices (i.e. air horns, whistles, bells, vuvuzelas, etc.)
• Balloons, balls, or projectiles
• Skateboards, Segways, scooters, rollerblades, bicycles, hoverboards, or strollers
• Coolers, ice chests, folding chairs, or picnic baskets
• Drones or remote-controlled aerial devices/toys
• Animals or pets (only licensed and harnessed service animals are permitted) 
• Unapproved pamphlets, handouts, ads, or flyers
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, flags, or banners exceeding 11″ x 17″ or attached to a pole/stick. Signs may not display obscene or offensive language and/or pictures. Management reserves the right to prohibit or remove a sign at any time.

The Rooftop at Pier 17 reserves the right to prohibit additional items as deemed necessary or per event requirements. Above prohibited items cannot be checked or stored at Pier 17. It is the sole responsibility of each guest to make proper arrangements prior to arrival at venue to meet event security screening requirements.

There is a portion of The Rooftop at Pier 17 open to the public daily when the Pier 17 building is open.

Pier 17 is committed to keeping the environment clean. Please help by doing your part. Please place all plastic and aluminum bottles and cans in the recycling containers located throughout the building.

There is a NO RE-ENTRY policy during all ticketed events, other than certain exceptions pursuant to management discretion.

The ground level of Pier 17 and surrounding area offers a collection of waterfront restaurant options by culinary powerhouses:

• Chef Jean-Georges Vongerichten’s The Fulton & Tin Building
• Chef Andrew Carmellini’s Carne Mare and Mister Dips
• Helene Henderson’s Malibu Farm
• Lion Lagoon
• Kokos at Pearl Alley

For more info on nearby dining & drinks, visit theseaport.nyc.

Restrooms are located on 4th Floor, including Family and Gender Neutral.

One reusable non-glass water bottle is permitted per guest but it must be 18 oz. or less, and be empty prior to entering the concert venue.

Please note, water bottle policy is subject to change per performing artist’s request.

Water fountains are located on the 4th Floor.

For concerts and events with reserved seating, please refer to your specific events seating chart (or check with a staff member).

All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue. Guests are encouraged to arrive early to account for this process.

Guests refusing to agree to a security check will not be admitted.

Signs and banners larger than 11″x 17″ in size are not permitted at our rooftop concerts.

No signs with holders or poles are allowed.

The Rooftop at Pier 17 is a SMOKE FREE FACILITY, including electronic cigarettes or any similar device. Failure to comply may result in ejection.

To book your next special event, please visit the Venue Rentals page.

Stairways are located throughout the facility and are available for exiting ONLY.

Strollers are NOT permitted on The Rooftop at Pier 17 during ticketed events.

The Rooftop is not responsible for lost or stolen strollers.

AXS is the official ticket partner of The Rooftop at Pier 17. Concert Series tickets can be purchased online at AXS.com or at the AXS Box Office located at Pier 17. For box office operating hours, please see Box Office section.

To avoid problems with counterfeit, stolen or voided tickets, guests are encouraged to purchase their tickets through authorized outlets only. The Rooftop at Pier 17 is unable to assist in validating tickets that don’t scan and were not purchased through AXS.

For any additional questions, email info@rooftopatpier17.com

Please see Getting Here page.

Umbrellas are not permitted for use on The Rooftop at Pier 17. All umbrellas will be zip tied by security prior to the start of the ticketed event and removed upon exiting the venue.

Water fountains are located on the 4th Floor.

One reusable non-glass water bottle is permitted per guest but it must be 18 oz. or less and be empty prior to entering the concert venue.

Please note, water bottle policy is subject to change per performing artist’s request.

The Rooftop at Pier 17 is an outdoor venue and shows are rain or shine, so please dress accordingly. On the rare occasion that an event is cancelled or postponed, please visit the specific event’s webpage for further information.

Should lightning become within close proximity, evacuation of The Rooftop will be required and communicated in-person ahead of pending storm for all guests’ safety.

The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.

Should lightning approach the surrounding area, instructions will be communicated in-person, performances paused, and evacuation of The Rooftop will be required ahead of pending storm for the safety of guests, artists and staff.

On the rare occasion that an event is cancelled or postponed, please visit the event’s web page for further information.

Will call is located at the AXS Box Office on ground level of Pier 17 (near the west entrance, behind Tin Building).