Concert Guest Experience
Concert main entrance is located at the Heineken Riverdeck, which is on the Brooklyn Bridge side of Pier 17’s ground floor.
Guests who require special accommodations may instead enter The Rooftop using the elevators located near the Box Offices.
Once your ticket is scanned, no re-entry is allowed if you leave the venue.
For safety and other reasons, guests are prohibited from bringing certain items into the venue. Some restricted items are:
• Bags larger than 14”x14”x6″
• Signs exceeding 11″x17″ or pole attached
• Selfie sticks
• Cameras with detachable lens over 2.5”
• Laptop/tablet larger than 14″
• Weapons or illegal drugs
• Outside food/drinks
• Recording devices
For FULL list of prohibited items, visit our A-Z Guide. Subject to change based on latest government or tour guidelines.
All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.
The Rooftop at Pier 17 reserves the right to refuse entry to any guest not in compliance with the safety requirements, including wearing a proper face covering.
Mobile Tickets: All guests are encouraged to download mobile tickets via the Ticketmaster Mobile App and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.Download App
Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children 2 years old and younger may enter free of charge (with no ticket) with an accompanying ticketed adult.
No re-entry allowed.
Box Office is located on Pier 17’s ground floor on its west side, closer to Tin Building’s backside.
The Box Office is open Fridays from 12:00PM – 6:00PM.
On select show on-sale dates, the Box Office will be open from 10:00AM – 6:00PM.
Elevate your night with one of our premium hospitality sections:
• Heineken Silver Zone – Ticket to reserved GA standing section in prime viewing location.
• Grey Goose Terrace – Add-on to your ticket, access to The Rooftop’s hideaway hangout patio with welcome cocktail.
The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.
On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.
Concert guests have access to purchase concessions from specially curated menus and premium drink stations on The Rooftop at Pier 17.
Plus, arrive early and enjoy 25% off all rooftop drinks, offer available for only 30 minutes after concert doors open.Learn More
For other dining options before or after the show, see below:Seaport Restaurants
We’ve increased our cleaning throughout the venue and are sanitizing high-touch areas hourly.
For your convenience, there are hand-sanitizing stations located throughout the venue, and sinks for hand washing available in the 4th Floor restrooms.
The merchandise stand is located on the 4th floor of Pier 17, near the restroom entrances.
All performances will conclude no later than 10:00PM. Fans are suggested to arrive early.
Fans are not allowed to campout on venue property overnight any days prior, but we welcome all ticket holders to arrive the day of their show when Pier 17 opens at 11:00AM.
Policies are subject to change.