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Concert Guest Experience

Wide Aerial Pier 17

General Policies

Entrance

Entrance

Concert main entrance is located at the Heineken Riverdeck, which is on the Brooklyn Bridge side of Pier 17’s ground floor.

Guests who require special accommodations may instead enter The Rooftop using the elevators located near the Box Offices.

Once your ticket is scanned, no re-entry is allowed if you leave the venue.

Carry-in Policy

Carry-in Policy

For safety and other reasons, guests are prohibited from bringing certain items into the venue. Some restricted items are:

• Umbrellas
• Bags larger than 14”x14”x6″
• Signs exceeding 11″x17″ or pole attached
• Selfie sticks
• Cameras with detachable lens over 2.5”
• Laptop/tablet larger than 14″
• Weapons or illegal drugs
• Outside food/drinks
• Recording devices

For FULL list of prohibited items, visit our A-Z Guide. Subject to change based on latest government or tour guidelines.

Security

Security

All guests will be subject to a security check which will include magnetometers, wands, bag checks, etc. prior to entering the venue and are encouraged to arrive early to account for this process.

The Rooftop at Pier 17 reserves the right to refuse entry to any guest not in compliance with the safety requirements, including wearing a proper face covering.

Ticketing

Ticketing

Mobile Tickets: All guests are encouraged to download mobile tickets via the authorized mobile app to their correlating show, and add the tickets to their phone’s wallet prior to arrival to ensure quickest entry.
AXS Mobile App
Ticketmaster Mobile App

Ticket Policy: All shows are All Ages, unless otherwise noted on a show’s event page. Children 2 years old and younger may enter free of charge (with no ticket) with an accompanying ticketed adult.

No re-entry allowed.

Box Office

Box Office

The AXS Box Office is located on Pier 17’s ground floor on its west side, closer to Tin Building’s backside.

HOURS:
AXS Box Office’s normal operating hours are 12:00PM – 6:00PM on Mondays through Saturdays, plus evenings of hosted concert dates. 

On select show on-sale dates, will be open from 10:00AM – 6:00PM.

 

Premium Access

Premium Access

Elevate your night with one of our premium hospitality sections:

• Heineken Silver Zone – Ticket to reserved GA standing section in prime viewing location.
• Grey Goose Terrace
 – Add-on to your ticket, access to The Rooftop’s hideaway hangout patio with welcome cocktail.

Learn More
Weather

Weather

The Rooftop is an outdoor venue, so please dress accordingly. All events are rain or shine.

On the rare occasion that an event is cancelled or postponed, please visit the specific event’s web page for further information.

Concessions

Concessions

Concert guests have access to purchase concessions from specially curated menus and premium drink stations on The Rooftop at Pier 17.

Learn More

For other nearby dining options before or after the concert, see below:

Seaport Restaurants
Cleaning Procedures

Cleaning Procedures

We’ve increased our cleaning throughout the venue and are sanitizing high-touch areas hourly.

For your convenience, there are hand-sanitizing stations located throughout the venue, and sinks for hand washing available in the 4th Floor restrooms.

Merchandise

Merchandise

The merchandise stand is located on the 4th floor of Pier 17, near the restroom entrances.

10:00PM Curfew

10:00PM Curfew

All performances will conclude no later than 10:00PM. Fans are suggested to arrive early.

Pre-Show Campout

Pre-Show Campout

Fans are not allowed to campout on venue property overnight any days prior, but we welcome all ticket holders to arrive the day of their show when Pier 17 opens at 11:00AM.

Policies are subject to change.

Get Directions

The Rooftop at Pier 17, situated in the heart of Lower Manhattan and the Seaport, is easily accessible by train, ferry, bus or car.

89 South Street, New York NY 10038

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