THE DEAD RABBIT AT PIER 17
FREQUENTLY ASKED QUESTIONS
WHAT DATES IS THIS EXPERIENCE OPEN?
The Dead Rabbit Presents Jingle Jangle holiday experience will conclude on January 5, 2025, to allow transitioning to The Dead Rabbit Presents Joxer’s Irish sports bar concept opening on January 10, 2025. In mid-March, the pub’s “Paddy’s Not Patty’s” St. Patrick’s Day concept will begin.
WHERE ARE YOU LOCATED?
Ice Rink and The Dead Rabbit Presents are located on The Rooftop at Pier 17, 89 South Street, New York NY 10038.
WHAT ARE THE HOURS OF OPERATION?
The Tavern & Cottages Hours:
Mon – Fri: 12:00PM – 11:00PM
Sat – Sun: 11:00AM – 11:00PM
Ice Rink Hours:
Mon – Thurs: 3:00PM – 10:00PM
Fri: 12:00PM – 11:00PM
Sat & Holidays: 10:00AM – 11:00PM
Sun: 10:00AM – 10:00PM
HOW CAN I MAKE A RESERVATION?
Dining reservations for The Tavern and Cottages can be made on Resy.
Ice skating admissions can be purchased on Waivermaster.
DO YOU ACCEPT WALK-INS?
The Tavern: While reservations are recommended through Resy, walk-ins are always welcome inside of The Tavern.
The Cottages: Reservations are required for The Cottages.
Ice Skating: It is strongly recommended all guests reserve a rink ticket (with or without skate rental) ahead of your visit to assure quickest rink access. Walk-ins are welcome even if a skate session is sold out online. Our staff will do their best to get walk-ins on the ice at the next availability while adhering to rink guidelines. Ice skating admissions can be purchased on Waivermaster.
HOW CAN I PURCHASE A SKATING TICKET?
Ice skating admissions can be purchased on Waivermaster.
There are two different ticket options available.
- Rink Admission + Skate Rental – includes access to rink and rented skates per guest.
- Rink Admission Only – includes only rink access for guests who bring their own skates.
Neighborhood discount: Guests residing in the local Seaport/FiDi area, receive a discount on skating admissions. To redeem, please select the the ‘Neighborhood Rink Admission with Skate Rental’ or ‘Neighborhood Rink Admission ONLY’ ticket(s) online. Upon arrival at the skate house’s staffed desk, your group’s leader must present a proof of residence with one of the following six local zip codes to redeem neighborhood pricing. Zip Codes: 10002, 10004, 10005, 10006, 10007, 10038, or 10280.
A photo ID, billing statement, or other document with one of above zip codes is acceptable. Neighborhood discount will be applied to all skate rentals in your attending group, so please reserve that ticket type accordingly for all.
Discount offer not redeemable during peak times, including holiday season and select weekends.
Please note: skate time may be limited to 75 minutes from your ticket’s start time during times of high volume. Please note late entry is permitted but your total skate time may be reduced because of late arrival. Should you arrive late our staff will do their very best to get you on the ice as soon as availability allows.
WHAT IS YOUR CANCELLATION POLICY?
The Tavern: Guests must cancel their reservation 24 hours before their reservation, or they will be subject to $50 cancellation fee.
The Cottages: Guests must cancel their reservation 24 hours before their reservation, or they will be subject to $50 cancellation fee.
Ice Skating: Tickets are non-refundable, unless in the event of extreme weather determined by the ice rink staff.
IS THIS WHEELCHAIR ACCESSIBLE?
The Ice Rink at the Seaport is an ADA-compliant space. Wheelchair guests are welcome to participate on the ice, and staff assistance is available if needed.
Enter the venue by taking the elevators located across from the AXS Box Office, to The Rooftop level.
WHAT IS YOUR CHILDREN’S POLICY?
Children of all ages are welcome to enjoy!
In regards to the ice rink, children aged 5 years old or younger skate free, but must be accompanied on the ice by an adult skater.
We kindly ask that children 13 or younger must also be supervised by an adult, either off or on the ice are fine.
WHAT IF THE WEATHER IS BAD?
The Ice Rink is outdoors so please dress accordingly for rain, snow, or whatever the day’s forecast. Safety is always our top priority, so in the rare event the rink’s operations determines the need to close a date due to extreme unsafe weather conditions, you will be issued a refund if prior to arriving.
Should the rink need to close due to unsafe weather conditions, this update will be emailed directly to existing reservations for the correlating cancelled date. You can also monitor this sort of update on our website.
If your skate time is significantly interrupted due to rink closure, you will receive a voucher for another skate session.
WHEN SKATING, WHERE CAN I STORE MY ITEMS?
Lockers are available for storing your items, on a first-come, first-serve basis. Please note the lockers do not have locks, so guests are advised to bring their own.
IS THERE FOOD OR DRINKS AVAILABLE AT THE RINK?
Yes, there are concession stands located near the ice rink where guests may purchase delicious food and drinks. Guests are also welcome to visit our indoor dining area, The Tavern, post-skating, for a sit-down experience.
ARE STROLLERS ALLOWED?
Strollers are permitted, however, they are not permitted within the skate house or ice rink. Strollers should be attended for at all times. The ice rink is not responsible for lost or stolen strollers.
WHAT ITEMS ARE NOT ALLOWED AT THE ICE RINK?
For safety reasons, guests will be refused entry if they are in possession of any prohibited items. If found on the promises with a prohibited item, the item will be confiscated, and the guest may be removed. The following items are not permitted:
- Alcohol, bottles, cans, glass, coolers, etc.
- Animals/pets (except licensed service animals)
- Balls of any kind
- Illegal substances
- Laser pens
- Noisemaking devices (whistles, air horns, etc.).
- Oversize bags or luggage
- Projectiles
- Smoking devices
- Weapons
- Cameras (when on the ice)
- Any item deemed inappropriate or dangerous by management
ICE RINK CODE OF CONDUCT
Guidelines set forth to keep the ice rink a friendly and safe environment. The following is not allowed:
- Disruptive behavior
- Failure to follow instructions of personnel
- Foul or abusive language or obscene gestures
- Interference of others skating
- Talking or texting on cell phone while on ice
- Intoxication or signs of impairment related to drugs or alcohol
- Smoking
- Verbal or physical harassment of any kind
Our staff reserves the right to eject or deny entry to any guests who execute the above behaviors that violate our code of conduct. We strive on making every guest’s experience be an enjoyable one.
WHAT IS THE ICE RINK WAIVER?
Waiver must be signed by all people participating in on-ice activities, or signed by their parent or guardian if underage. The waiver is signed online during the ticket booking process. Full waiver can also be found here. Additionally, wristbands provided by the rink’s staff must be worn by everyone entering the ice, and must be clearly visible at all times.
WHY IS IT CALLED JOXER’S?
Joxer’s derives its name from Irish singer Christy Moore’s “Joxer Goes to Stuttgart,” a classic folk song that tells the story of a group of Irish soccer fans traveling to Germany in support of the Republic of Ireland at the 1988 UEFA European Championship. Following suit, Joxer’s captures the excitement and camaraderie of sports fandom, creating a space for spectators to root for their favorite teams over a drink and participate in winter games in an iconic space overlooking the city.
CAN I WATCH THE SPORTS GAME BROADCAST I WANT TO WATCH?
TV programming at Joxer’s will include all major league games and events, with the option to change to specific channels in your reserved Cottage, or request a channel within The Bungalows.
ADDITIONAL QUESTIONS? CONTACT US:
Ice Rink Inquiries: theseaport@icerinkevents.com
Dining / Reservation Inquiries: deadrabbit@rooftopatpier17.com
Special Event Inquiries: eventinformation@seaportentertainment.com
Press Inquiries: theseaport@thedooronline.com